SUSTAINABILITY REPORT 2023 21 STAKEHOLDER ENGAGEMENT CLCT proactively engages its stakeholders to better address their needs, build social and relationship capital, and create shared values for the long-term. CLCT identifies its stakeholders as individuals, organisations, and communities that are directly or indirectly impacted by its operations. Its stakeholders include employees, investors, tenants, shoppers, contractors, vendors, governments and NGOs. Through the various engagement channels, CLCT seeks to understand its stakeholders’ views, to effectively communicate with them and respond to their concerns. Stakeholders Engagement Channels Topics Addressed In Capitals Employees Regular dialogue sessions with senior management Employee engagement surveys Volunteer programmes Recreation club activities Wellness activities • Work-life balance • Remuneration and benefits • Employee welfare • Human Capital • Social and Relationship Capital Investors, analysts and media Annual general meetings Financial results and business updates announcements Media releases and interviews Annual reports and sustainability reports Company website Regular analyst and investor meetings Responses to sustainability surveys • Operational efficiency, monetary savings, cost avoidance • Earnings, net property income, distribution per unit, business strategy, market outlook • ESG risks and opportunities • Financial Capital • Social and Relationship Capital Customers (Tenants and shoppers) Tenants: Tenant satisfaction survey, green fit-out guide and joint promotions and strategic partnerships Shoppers: mall campaigns, exhibition, social media campaigns CLI’s social media channels • Facilities management • Customer experience • Social and Relationship Capital • Environmental Capital Supply Chain (Main contractors, vendors, and suppliers) CLI’s Supply Chain Code of Conduct Environmental, Health and Safety (EHS) management system Quarterly EHS monitoring Vendor evaluation, events, meetings and training • Design and quality • Occupational health and safety practices • Workers’ welfare and well-being • Environmental compliance • Environmental Capital • Human Capital • Social and Relationship Capital Community (Government/ national agencies/ Community and NGOs) Senior management representation on boards of various industry bodies and sustainability-related public discussions Longstanding partner to various national programmes Participation in external conferences/ forums to consult and share experience with academics, NGOs and business associations Corporate advertisements • Sustainable building developments • Stakeholder programmes to advocate sustainable tenant/ customer behaviours • Advocacy of best practices • Social and Relationship Capital Frequency Annual Quarterly Ongoing For more details on how we engaged our stakeholders in 2023, please refer to pages 48 to 51 of this ISR.
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