SUSTAINABILITY REPORT 2023 49 SOCIAL SOCIAL AND RELATIONSHIP CAPITAL We strive to furnish accurate and timely information to foster trust and confidence through consistent and clear communication with our stakeholders, allowing them to make well-informed investment decisions. All material information, including financial results, business updates, annual reports and presentation decks used at conferences and roadshows, is promptly disclosed on SGXNet and CLCT’s corporate website. Investors can subscribe to email alerts for timely updates on CLCT’s announcements and press releases. A dedicated “Ask Us” email address (ask-us@clct.com.sg) is available to investors and the general public who may wish to reach out to us. CLCT organises diverse events and participates in conferences year-round, providing opportunities for the investment community and media to engage with the senior management team and gain insights into the REIT’s operations. For more details on CLCT’s investor and media relations efforts, please refer to Investor Relations section, page 49 to 51 in the CLCT Annual Report 2023. Customers (Tenants and Shoppers) In line with CapitaLand’s sustainability strategy, tenant and shopper engagement remains a key focus at CLCT. CLCT actively organises community-building initiatives to enhance tenant stickiness. Numerous events were conducted in 2023 to foster greater interaction and build a thriving community. CLCT conducts regular tenant satisfaction surveys at its shopping malls and business parks. The feedback obtained is reviewed and relevant follow-up actions are taken to improve the experience and service levels rendered to tenants at CLCT’s properties. In 2023, tenant satisfaction surveys were conducted at all 14 CLCT properties managed by CLI, with an overall participation rate of 77.2%. CLCT garnered feedback on a range of matters from cleanliness, security, mall ambience to the adequacy of car park lots. On average, 95.5% of the respondents expressed satisfaction with the services rendered. The survey is useful in providing specific and actionable feedback, which allows us to better address our tenants’ needs and concerns. The feedback obtained is reviewed and relevant follow up actions are taken to improve the experience and service levels to our tenants and shoppers. HAPPY PLOGGING, ROCK SQUARE Rock Square held a 'Happy Plogging' public welfare activity, in which participants, including CapitaLand employees, combined jogging and litter clean-up across various areas. The event aimed to promote the sustainable development of communities and encourage participants to embrace a healthy and active lifestyle while making a positive impact on the environment. LEISURE SPORTS MEET, ASCENDAS INNOVATION TOWER AND ASCENDAS INNOVATION HUB As part of our ongoing commitment to foster healthy work-life balance, Ascendas Innovation Tower and Ascendas Innovation Hub organised a leisure sports meet during the summer. This event provided a refreshing opportunity for participants to relax and unwind, attracting around 300 participants from 70 tenants. It served as a valuable platform for promoting well-being within our community, aligning with our dedication of creating a positive and thriving work environment.
RkJQdWJsaXNoZXIy NTkwNzg=