48 CAPITALAND CHINA TRUST SOCIAL SOCIAL AND RELATIONSHIP CAPITAL CLI Employee Engagement Survey 2023 In 2023, CLI launched a Pulse Survey from 16 October to 3 November, conducted by an independent third-party vendor. The purpose was to assess CLI’s employee engagement and well-being level to anticipate attrition as well as identify trends and gaps. It is meant to be a mid-term assessment before launch of the next full-scale Employee Engagement Survey in 2024. The survey consisted of 8 scale questions and 2 open-ended questions. The scale questions are aligned to 5 key themes relating to employee experience: Senior Leadership, Immediate Manager, Employee Engagement, Core Values and Well-being. Open-ended questions allowed employees to share feedback on organisational culture, as well as areas for improvement and suggestions. STAKEHOLDER ENGAGEMENT CLCT’s social and relationship capital are cultivated within our community, strengthening our social licence to operate and our capacity to generate sustainable value to our stakeholders over the long-term. Stakeholders are groups that CLCT’s business has a significant impact on and those with a vested interest in its operations. Our key stakeholders include employees, investors, analysts, media, tenants, shoppers, suppliers, government agencies, regulators, and the local communities. We prioritise understanding the perspectives of our stakeholders, ensuring clear and effective communication with them, and addressing their concerns through diverse engagement methods. The activities related to our stakeholder engagement are detailed below. Employees CLCT actively engages our employees through various avenues, including regular staff communication sessions and employee engagement survey carried out by CLI. For more details on the employee engagement survey and programmes, please refer to the Human Capital chapter in this Report. Investors, Analysts and Media Enhancing confidence within our investment community relies on robust corporate transparency and effective two-way communication. CLCT's investor relations (IR) policy, accessible on our website (www.clct.com.sg), serves as the foundation for executing our communication activities effectively. Our key objectives are firstly, to ensure stakeholders are equipped with accurate and timely information to make sound judgements about the REIT; and secondly, to cultivate trust and confidence through regular and clear communication with our stakeholders. FOSTERING A CULTURE OF EMPLOYEE VOLUNTEERISM CLCT advocates employee volunteerism as an integral part of building a caring and inclusive community. As a CLI-listed REIT, CLCT grants employees up to three days of Volunteer Service Leave (VSL) per calendar year and employees are encouraged to contribute their time and talent for approved charitable causes with the Group’s philanthropic arm, CapitaLand Hope Foundation or on their own. Employees who utilise all three days of VSL are eligible to nominate a registered charity to receive a donation from CHF, as part of its recognition and appreciation for volunteers. In 2023, 57 CLCT employees tapped on the VSL to contribute more than 500 hours for various activities.
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