Sustainability ReportPerformance

Social

CLCT’s Social Targets

Measuring Our Safety Performance

Work-Related Injuries

CLCT’s OHS performance monitoring includes all employees and contractors involved in the daily operations. This year, we recorded zero incidents of work-related fatalities, high-consequence injuries and occupational diseases involving our employees, property management teams and contractors.

Top Management Commitment and Staff Involvement

CLI champions OHS with commitment from the top management and employee participation through an integrated EHS Management System as well as stakeholder engagement activities. CLCT’s CEO is accountable for the OHS performance of CLCT. Employees are required to take personal responsibility for their OHS and are encouraged to be forthcoming in reporting OHS-related incidents, including non-compliances and non-conformities.

Key Performance Indicators (KPIs) Tied to Remuneration

CLCT integrates OHS KPIs with the remuneration of all CLCT employees, including its top management.

Robust OHS Management System

Occupational Health and Safety

CLCT’s approach to health and safety is guided by CLI’s robust OHSMS. As a CLI-sponsored REIT, CLCT adheres to CLI’s EHS Policy, which outlines its commitment to managing OHS issues. This policy is communicated regularly to employees through meetings or other communication channels. Further details on CLI’s EHS Policy can be found on page 18 of this Report, or at https://www.capitaland.com/content/dam/capitalandinvestment/sustainability/esg_policies/CapitaLandEHSPolicy_CLIwebsite2025.pdf.

Certified to International Standards

CLI’s OHSMS has been externally audited to recognise international standards for OHS Management Systems since 2009 by third-party accredited certification bodies. CLI has obtained ISO 45001 OHSMS certification in 22 countries, including China, where CLCT operates. This encompasses all business functions, including property management and operations, project development and corporate office management.

Internal and External ISO Audits

CLCT leverages CLI’s internal audit system to assure EHS conformance and effective implementation that is aligned to the ISO 14001 and ISO 45001 standards. Both internal and external audits are conducted annually with an accredited third-party certification body to provide stakeholders with assurance of our EHS legal compliance and commitment to best practices. All operations are covered by our externally certified OHSMS, with 100% of the employees, property management teams and contractors monitored through these internal and external audits.

Compliance

Legal requirements are reviewed on a quarterly basis, and adherence to these requirements is evaluated annually.

Risk Management of OHS Hazards

We follow CLI’s OHSMS to identify and assess workplace health and safety risks, using the results from the risk assessment to develop control measures, such as house rules, guidelines, and OHS programmes. A cross-functional team of members from various work areas conduct Hazard Identification and Risk Assessment (HIRA), recognising hazards in job activities and evaluating potential accidents or incidents.

The primary objective during this phase is to identify hazards and brainstorm all possible types of accidents or health issues that may arise. CLCT provides the cross-functional team with a systematic approach to implement HIRA by:

1. Identifying hazards;
2. Evaluating the risks;
3. Determining the level of risks; and
4. Preparing an action plan to eliminate, contain or control the risks.

All employees and property management teams can remove themselves from unsafe work situations without fear of negative consequences. In the event of a workplace health and safety incident, including work-related injuries or illnesses that result in death, lost workdays, medical treatment, or first-aid treatment, as well as any near-miss incidents, employees are required to notify their immediate supervisor within 24 hours.

Upon receiving the report, the supervisor will begin investigating the root cause, conduct a risk assessment, and implement corrective actions. The assessment evaluates risks by severity and likelihood, while control measures consider legal requirements and codes of practice. Corrective actions are determined using the risk control hierarchy, with priorities and initiatives outlined in the table below.

Once the corrective actions have been implemented, the Supervisor is required to submit an Incident Investigation Report to the respective Strategic Business Unit (SBU) Human Resource and SBU EHS Management Representative (EHSMR) within 7 calendar days of the incident. The EHSMRs will track and document the corrective actions implemented and any observed trends in incident occurrence within the HIRA register accordingly. The HIRA is reviewed annually, following an incident or a significant change in processes.

The ESIA is a mandatory requirement when evaluating new investments, ensuring our compliance with ISO 45001 and enabling the identification of OHS risks and opportunities early. This allows for the implementation of effective mitigating measures across all projects.

Aligning with CLI’s guidance on safety, CLCT adheres to the Global Safety Guidelines introduced by CLI to further strengthen safety processes and practices across all properties globally.

Employees’ participation in OHS risk identification and management is facilitated through joint management employee safety committees that meet regularly across all properties, with representation from all employee categories and decision-making authority on safety protocols. To enhance our OHS performance, we will continue to review and improve the suitability, adequacy, and effectiveness of the OHSMS.

Training and Awareness – OHSMS

To facilitate the effective implementation of CLI’s OHSMS, training and awareness programmes covering topics like role-specific OHS training, emergency response, and hazard recognition are organised as part of the integrated training for employees. These are delivered in local languages during paid working hours, with effectiveness evaluated through knowledge assessments and incident trend analysis. The OHS of employees were improved through the study of various safety and health courses.

Training sessions are also conducted for CLCT’s contractors and suppliers, as part of our efforts to foster a more environmentally conscious and safe culture for our stakeholders. In 2025, 100% contractors and suppliers attended in-house safety training, covering EHS-related topics.

Operational management process ensures contractors comply with strict safety regulations, including mandatory safety briefings and the use of personal protective equipment, such as boots, helmets, and gloves. CLCT enforces these regulations through regular inspections to safeguard stakeholders’ health and safety.

Occupational health services are also available and provided through qualified professionals who conduct regular health assessments and maintain the strict confidentiality of all employee health information. We promote employee health through offering preventive health screenings, mental health resources, fitness facilities, and financial wellness workshops.

Reinforcing OHS Culture through Digitalisation

In China, CLI continued to benefit from its digital solution for EHS-related inspections that record observations and EHS scores. The solution is being used across more than 55 CLI operationally-managed properties in China. In 2025, over 34 EHS-related inspections were conducted at CLCT properties.

Stakeholder Engagement

CLCT’s commitment to social and stakeholder relationships is essential for maintaining our social license to operate and generating sustainable long-term value for our stakeholders. We recognise that our key stakeholders—employees, investors, analysts, media, tenants, shoppers, suppliers, government agencies, regulators, and local communities—are directly impacted by our operations and have a vested interest in our business.

We are committed to understanding their perspectives and maintaining open, effective communication. Through diverse engagement methods, we address their concerns and ensure their voices are heard.

Engagement with Employees

CLCT fosters employee engagement through different channels, including regular communication sessions with senior management to ensure effective information flow and alignment of business goals across all levels of the workforce. CLCTML’s CEO also holds regular interactive sessions with the team to facilitate two-way communication. At the CLI Group level, various events were organised to provide opportunities for employee engagement and interaction across business units.

In 2025, CLI launched a Global Employee Pulse Survey from 13 October to 31 October, conducted by an independent third-party vendor. The purpose was to assess employee engagement and well-being as well as the perception of work culture. The survey consisted of 12 scale questions, three open-ended questions and one question on cultural beliefs. The scale questions are aligned to nine key themes, which are Core Values, Empowerment & Accountability, Work Process, Collaboration & Teamwork, Culture Beliefs, Employee Wellbeing, Digital Productivity, Workplace Safety and Risk Awareness. Open-ended questions allowed employees to share feedback on organisational culture and areas for improvement, as well as provide suggestions. This survey achieved a participation rate of 85% and an engagement score of 83%, including participation from CLCT employees.

Engagement with Investors, Analysts and Media

Guided by our Investor Relations (IR) policy²⁴, CLCT builds investor confidence through strong corporate transparency and effective two-way communication. We strive to furnish accurate and timely information to foster trust and confidence through consistent and clear communication with our stakeholders, allowing them to make well-informed investment decisions.

All material information, including financial results, business updates, annual reports and presentation decks used at conferences and roadshows, is promptly disclosed on SGXNet and CLCT’s corporate website. Investors can subscribe to email alerts for timely updates on CLCT’s announcements and press releases.

We also organise events and participate in conferences, offering opportunities for the investment community and media to engage with senior management and learn more about the REIT’s operations. Investors and the general public can also reach out to us through a dedicated “Ask Us” email address (ask-us@clct.com.sg). For more details on CLCT’s investor and media relations efforts, please refer to the Investor Relations section on pages 37 to 38 of CLCT’s AR 2025.

Engagement with Customers (Tenants and Shoppers)

In line with CLI’s sustainability strategy, tenant and shopper engagement remains a key focus at CLCT. CLCT actively organises community-building initiatives to enhance social engagement among our tenants. Numerous events were conducted in 2025 to foster greater interaction and build a thriving community.

CLCT conducts tenant satisfaction surveys every two years at its shopping malls and business parks. The feedback gathered is reviewed, and appropriate follow-up actions are taken to enhance the experience and service levels for both tenants and shoppers. These surveys provide us with specific, actionable insights, enabling us to better address our tenants’ and shoppers’ needs and concerns.

In 2024, tenant satisfaction surveys were conducted at all 17 CLCT properties, excluding Shanghai Fengxian Logistics Park, achieving an overall participation rate of 75.4%. CLCT collected feedback on a range of matters from cleanliness, security, mall ambience, to the adequacy of car park lots. The results from our tenant satisfaction surveys show that 96.9% of tenants are satisfied with the services provided.

Government Agencies and Regulators

CLCT is committed to regulatory compliance. Procedures are in place to ensure that its activities and operations comply with existing regulatory requirements. This commitment is upheld through consistent monitoring, evaluation, and audit of the CLI EHS management system.

Community/NGOs

CLCT organises activities focused on community investment, raising awareness, and stakeholder engagement in philanthropy, environment, and health and safety. In China, the public and tenants can sign up for these events at CLCT’s retail malls and business parks, generating social capital that supports business growth. In 2025, our employees contributed a total of 8 volunteer service hours.

Our Sponsor, CLI, invests in local communities by identifying causes with stakeholders and involving employees. Through our philanthropic arm, CHF, we contribute towards building resilience in communities where CapitaLand operates, supporting education, health, and well-being initiatives, targeting children, youth, and seniors in communities where CapitaLand operates. In China, the CapitaLand AccessABLE programme partnered with 18 public welfare organisations to deliver over 270 activities across 13 cities in 2025, aimed at promoting skills development and social integration for children and youth with special needs. Four CLCT properties across China participated in the programme. These efforts benefited more than 4,600 children and youth, with the collective support of staff volunteers across CapitaLand, including employees from CLCT, and community volunteers who contributed more than 12,000 volunteer hours.

Supply Chain Management

CLCT is committed to upholding high-quality EHS standards that extend beyond its internal stakeholders to its value chain partners, such as contractors and suppliers. Apart from close engagement, the REIT Manager also ensure that the suppliers are duly paid to safeguard their creditors’ rights and interests. CLCT’s supply chain management is guided by the CLI Procurement Policy²⁵ and the CLI Supply Chain Code of Conduct²⁶, both of which promote responsible operations in areas such as anti-corruption, human rights, health and safety, and environmental management. In 2025, 100%²⁷ of CLCT’s supply chain agreed to abide by the CLI Supply Chain Code of Conduct.

As a CLI-sponsored REIT, CLCT adopts the sustainable procurement principles in the CLI Procurement Policy. This is in alignment with CLI’s sustainability commitments as a signatory to the UNGC. Its supply chain providers (suppliers) are assessed for their ability to adhere to CLI’s sustainability practices during the admission and pre-qualification stages. Contracts are awarded through a thorough procurement process that assesses both financial and non-financial factors, including safety compliance. Suppliers are selected based on stringent criteria related to EHS standards, business-related considerations, and compliance with local government and other legal requirements. Priority is given to companies certified with ISO 14001, ISO 45001 or equivalent certifications, ensuring high environmental and safety management standards.

CLI’s contractor management guidelines require all contractors to comply with the CLI’s EHS Policy²⁸, as well as local government and other legal laws. Contractors must train their employees on EHS measures and follow house rules such as the use of personal protective equipment and reporting of accidents. Additionally, tenants and suppliers must endorse CLCT’s Occupational Health Notice, outlining hazards and risk mitigation measures.

The appointed suppliers are subject to regular evaluations of their performance to ensure ongoing adherence to the procurement policy. Non-compliances will be flagged out for correction, and high sustainability risk suppliers with performance issues will be monitored closely for improvement. Suppliers that contravened or attempted to contravene any Anti-Corruption Laws will be subject to termination of the contract.

Quarterly evaluations are conducted, in the form of interviews, for key service providers such as security, cleaning, elevator maintenance, air-conditioning maintenance and fire protection agencies to ensure consistent service quality. Monitoring and evaluation of factors such as safety control measures and equipment usage status are conducted based on a scoring system specified in the contract.

Since 2022, CLI has conducted ESG due diligence screening of its critical tier 1 suppliers in its core markets – Singapore, China, and India. The screening, using an Artificial Intelligence-powered ESG due diligence platform, assessed suppliers’ risk and resilience across ESG pillars, including corruption, human rights, safety, and environmental compliance. ESG specialists reviewed flagged issues, and CLI worked with the platform provider to implement capability-building programmes for suppliers with below-average scores. These programmes included gap analysis, interviews, and tailored action plans to improve supplier awareness and ESG performance.

In 2024, 303 selected critical suppliers were screened, of which 149 were new. 20 were rated as Leaders, and 4 were rated below average.